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UX Designer, Retail Customer Experience (UPA-AMZ-UXD-RCE-SWA)

Job Location: Seattle, WA

Description

The Amazon.com Retail Customer Experience team is seeking an innovative, self-motivated user experience designer to work on features and improvements to the customer-facing Website.  The ideal candidate will exhibit an uncanny sense for providing elegant, highly usable, mainstream design solutions, and an unfailing passion and capacity to advocate on behalf of our customers.

 

Additional responsibilities:

  • Working closely with cross-functional teams to help define feature requirements via empirical online data, usability findings, market research, and proven UCD principles.
  • Developing process flows, wireframes, and mockups to effectively conceptualize and communicate high-level design strategies and detailed interaction behaviors.
  • Responsibly and effectively advocating for customers in a corporate climate; imparting day-to-day strategic design leadership that fosters a shared understanding of the customer-centric intersection between design, content, business and marketing values
  • Defining patterns and advocating for consistency, without repressing inspiration or inhibiting innovation.


Requirements

Required:

  • At least 4 years of work experience in Interface Design, Interaction Design, or Information Architecture
  • A strong portfolio demonstrating past work experience and relevant, user-centered design solutions
  • An innate capacity for creating fun, highly usable designs and layout
  • Experience with designing end-user, web-based applications
  • Fluency in best practices for Information Architecture and Interaction Design
  • The ability to quickly turn around rigorous wireframes and mockups in an iterative environment
  • The ability to provide detailed specifications and/or optimized HTML and CSS prototypes for our Developers and Engineers to work from
  • A general understanding of how Design impacts Development (and vice versa), along with a knack for constructing dynamic, interactive designs that are technically feasible/prudent
  • A strong awareness of common Usability methods and principles
  • A lucid sense for how individual components and features impact their larger applications, and how to optimize accordingly
  • Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization
  • The ability to manage ambiguity, work autonomously, and multi- task in an agile environment
  • Effectiveness in working across organizational boundaries to manage and prioritize work
  • A clean sense of design aesthetics, and a natural propensity towards simplification over complication
  • An aptitude and honed intuition for tasteful, visual design details
  • An enduring sense of humor

Desired:

  • Retail/E-commerce design experience
  • Proficiency with web standards and accessibility compliance
  • The ability to prototype in HTML/CSS, JavaScript, and/or Flash/ Flex